Switch it off, unplug it for fifteen seconds, then plug it back in and power it up.

Make sure you're connected to the internet, either hardwired with an ethernet cable or over WiFi.

Read more on how to update your Windows Security settings. Then add EADesktop.exe, EALauncher.exe, and EABackgroundService.exe to your anti-virus and firewall allow lists. If you’re on PC, make sure you’re running the EA app as an administrator. Having problems installing?ĭouble-check that your computer meets the requirements. Once you download the EA app, follow the installation instructions. Once you’ve checked your specs, use our article on downloading and playing games to get into the action. This is where you’ll see the system requirements for the game. Scroll down to the bottom of the page.In the EA app Store, click on a game to learn more about it in the Game Hub.To find the minimum requirements for a specific game: Minimum requirements for gamesĮvery game has its own requirements to play, too. The EA app is not compatible with Chromebooks, since they don't have Microsoft Windows. Make sure you check out the EA app’s minimum requirements before downloading the EA app. The Hello Heart app is currently only available in the US App Store.Learn how to download, install, and update the EA app, and make sure your computer meets minimum requirements.ĭownload the EA app to start growing your Library and get to playing your games. Is your phone set to a different country/region? Please open up some storage on your phone by removing items you no longer need, then try again. If your phone is completely full, you won't be able to download new apps. Do you have enough storage available on your phone? If your Wi-Fi or cell service is showing low bars (weaker connection), please move close to the router or go to a location where you have a stronger signal before trying again.

Do you have a strong internet connection? Here are the instructions for finding out your Apple ID and resetting your Apple ID password.

If you receive an error message that says your device is not compatible or don't have a smartphone, please click here.ĭon't worry - you're not the only one. If you click on one of the below links on your smartphone or search for 'Hello Heart' in the Apple App Store or Google Play store, you should be able to download the Hello Heart app. The Hello Heart app supports iOS 12 or higher (for iPhone) and Android 8 or higher (for Android). Having problems downloading the Hello Heart app? Let's check a few things!

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